Ventura County

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Manager - GSA Special Services

at Ventura County

Pay: $41.6084 to $58.2575/hour
$41.6084 - $58.2575
Posted: 9/27/2019
Job Status: Full Time
Job Reference #: 2554257
Keywords: operations

Job Description

Overall Job Objective

Description



The County

From rolling hills to sweeping ocean views, Ventura County is located on California's "Gold Coast," approximately 50 miles northwest of Los Angeles and 30 miles southeast of Santa Barbara. The near-perfect Mediterranean climate with an average annual temperature of 74.2 degrees and a wonderful quality of life are a few of the reasons many of the 802,983 residents call Ventura County "home."  Ventura has a diverse economic base from tourism to high-tech enterprises in beautifully planned communities, making the region one of the safest in Southern California.
 
The Agency
The General Services Agency (GSA) is responsible for a broad spectrum of services to all the County departments and agencies including Fleet Services, Facilities, Procurement, Special Services, Security and Business Support, and the Parks Department.  It requires a very divergent workforce to accomplish the GSA mission of contributing to the quality of life in Ventura County by partnering with their customers to provide expertise and cost-effective service delivery, and foster the preservation of natural resources.
 
The Position
Under general direction of the Chief Deputy Director plans, organizes, supervises, and administers the activities of  the Security, Special Use, Housekeeping, and Grounds Division of the General Services Agency.  This division oversees staff and programs related to Security, Facilities Permitting, Grounds Maintenance, Housekeeping, Solid Waste, Recycling, Room Reservations, and related.

PAYROLL TITLE
Manager - Facility Maintenance

The successful candidate with be skilled in process improvement and development of strategic plans.  He or she will have a strong background in Security Management in a large commercial, industrial, or governmental setting as well as general management experience in service provision to a multi-departmental and/or agency entity.

EDUCATIONAL INCENTIVE
Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5% for eligible positions based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.
 
Manager - Facility Maintenance is a Management position and is exempt from overtime. Incumbents in this classification are eligible for benefits at the MB3 level. More benefit information is available on the "Benefits" tab.

Examples Of Duties

Duties may include, but are not limited to, the following:

  • Responsible for establishment and maintenance of comprehensive safety and emergency response plans and procedures;
  • Plans, organizes, coordinates, and manages the activities of administrative technical and operations staff within the division, including all aspects of division personnel matters and development;
  • Analyzes and prepares annual budgets and ensures expenditures are controlled and monitored;
  • Ensures a safe working environment for County employees and the public;
  • Develops and implements plans to accomplish the division, Agency and County Strategic goals and objectives;
  • Works with other agencies to identify needs and resolves security, grounds and housekeeping problems;
  • Responsible for security and other operational concerns at County facilities, including security guard services, identification badging, vendor background investigations, key card access and key control, room reservations, and special event planning and set up;
  • Interviews, selects, assigns and trains staff and regularly evaluates job performance;
  • Creates a working environment conductive to maintaining good employee morale; maintains professional and courteous relationships with staff, peers, management, customers, and suppliers; assists and encourages the professional development and advancement of subordinate staff;
  • Establishes and manages service contacts;
  • Identifies and implements energy conservation measures and green initiatives pertinent to assignment;
  • Represents the County at meetings and serves on committees as needed;
  • During critical events, provides situations/status updates to Executive Management;
  • Oversees solid waste, recycling and waste reduction programs.
  • Maintains customer contacts, identifies customer needs/expectations and changes in customer priorities, ensures high customer service standards are met;
  • Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on the eligible list.

Education, Training, and Experience
Progressively responsible management experience which has led to the acquisition of the knowledge, skills and abilities.

The required knowledge, skills, and abilities may also be obtained by completion of an Associate's degree or equivalent from a two-year college or technical school with an emphasis in a field related to the assignment; AND five (5) years of related experience, three (3) of must include supervisory managerial experience. Additional years of experience may be substituted for education on a year-for-year basis.

NECESSARY SPECIAL REQUIREMENTS:
Possession of and the ability to maintain a California driver license
Specific Experience:

  • Developing and maintaining productive, professional, and collegial work relationships with employees, management, consultants, contractors, and other officials.
  • Managing services such as Security, Housekeeping and/or Grounds in a large industrial, commercial, or governmental setting.
  • Preparing, monitoring, and managing operational budgets and contracts
  • Participation in process improvement initiatives
  • Developing and/or contributing to strategic plans.
  • Proficiency in Word and Excel
Note:  Effective written communications skills must be demonstrated in the completion of the employment application and supplemental questionnaire.

DESIRED: 
Five (5) years of management experience overseeing service provision including budgetary responsibility and training/experience related to Lean Six Sigma or other process improvement strategies.

Knowledge, Skills and Abilities
Extensive knowledge of:
  • customer service;
  • process improvement techniques; principles, methods, materials, equipment, practices;
  • safety principles and practices;
  • work methods, principals and techniques in areas related areas related to the service provision management of Facility Security and other services, including Grounds and Housekeeping.
  • supervisory and management practices, discipline; training and performance evaluation techniques;
  • principles and techniques of budgetary preparation and analysis, fiscal management;
  • sustainability issues.

Considerable knowledge of legal requirements pertaining to assignment.

Skilled in:
  • customer service techniques;
  • process improvement techniques;
  • troubleshooting;
  • supervision and management of personnel;
  • analyzing, planning and report writing.

Ability to: 
  • plan, organize, lead, develop programs;
  • comply with safety requirements;
  • identify and analyze operational and administrative problems and implement necessary procedural changes;
  • collect and analyze data to establish/identify needs, evaluate program effectiveness, draw logical conclusions and make appropriate recommendations;
  • make decisions, use independent judgment;
  • utilize office automation equipment and software;
  • communicate effectively verbally and in writing; prepare and render presentations;
  • anticipate consequence of decisions;
  • determine the appropriate course of action in emergencies;
  • evaluate equipment and systems, write reports to recommend modification, enhancement and/or replacement;
  • prioritize work assignments;
  • perform routine arithmetical calculations;
  • read, interpret and work from technical documents;
  • follow oral or written directions;
  • work independently with a minimum of direction;
  • maintain records and prepare narrative/statistical reports;
  • work well with others; recognize and respect limit of authority.
Supplemental Information
Work is performed primarily in an office environment and may include travel within Ventura County.  May be required to work after hours or on weekends during critical events.  The successful candidate will have to undergo a Sheriff Background clearance investigation.  Obtaining and maintaining such clearance is a condition of employment.

Recruitment Process

FINAL FILING DATE
This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.

A first review of applications is anticipated to occur on or around September 30, 2019. If interested, apply as soon as possible to be included in that review. Subsequent reviews may be conducted to establish a viable pool of candidates.

To apply on-line, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: Sufficient information must be provided under the Education/Work Experience portion of the application and supplemental questionnaire to thoroughly and accurately demonstrate your qualifications to determine eligibility. A resume may be attached to supplement your responses in the above-referenced sections; however, it may not be submitted in lieu of the application.  

NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) for additional information.

SUPPLEMENTAL QUESTIONNAIRE -- qualifying
All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications for the position. Failure to complete and submit the questionnaire may result in removal of the application from further consideration.

APPLICATION SCREENING -- qualifying
All applications will be reviewed to determine whether the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the examination process.

TRAINING & EXPERIENCE EVALUATION - 100%
A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to supplemental questions. The T&E is a method for determining the better qualified applicants among those shown to meet the stated requirements. Using a T&E, applicants may be scored or ranked according to criteria that most closely meet the business needs of the department. When the pool of candidates is exceptionally strong and large candidates are typically scored or ranked in relation to one another.

Candidates successfully completing the Training and Experience Evaluation process may be placed on an eligible list for a period of six (6) months.  The eligible list established from this recruitment may be used to fill present and future Regular (including Temporary and Fixed-term), Intermittent and Extra Help vacancies for this position only. There is currently one (1) Regular vacancy in the General Services Agency.

BACKGROUND INVESTIGATION
A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.  Additionally, the successful candidate will need to undergo a Sheriff Background clearance investigation.  Obtaining and maintaining such clearance is a condition of employment.

For further information about this recruitment, please contact Lucy Fernandez by e-mail at lucy.fernandez@ventura.org or by telephone at (805) 654-3943