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Uber Expert, In-Person Support - Santa Ana

at Uber Technologies, inc

Posted: 4/24/2019
Job Reference #: 50497
Categories: Customer Service

Job Description

  • Location
    US-CA-Santa Ana
    Department
    Community Operations - Community Operations
  • Uber Overview

    At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

    Job Description

    About the Role

    We’re looking to grow our support team at our Greenlight location in 2102 N Tustin Avenue, Santa Ana, CA. Uber Experts are the face of Uber to thousands of our driver-partners, and we’re looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you’ll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up. Please note that the Uber Expert position is an hourly customer support role with a set wage. This role is full-time role and approximately 35 hrs/week.

    What You'll Do / What You'll Need / Bonus Points / About the Team

    What You’ll Do

    • Deliver 5-star, in-person support to our driver-partners
    • Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
    • Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
    • Help brand the Uber name and get driver-partners excited to be on the road
    • Stay on top of new Uber policies, procedures, and programs that affect driver-partners
    • Work with the Driver Operations team to make our support processes even better
    • Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)

    What You’ll Need

    • You have some combination of retail, sales, client-facing, and/or customer service experience
    • You’re comfortable learning and adapting to new technology
    • You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
    • You are willing and enthusiastic about selling our product to potential driver-partners
    • You’re a patient teacher and have a passion for empowering others
    • You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
    • You’re self-motivated and able to operate independently with minimal oversigh

    About the Team

    Uber’s driver-partners are our most important customers, and we’re building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

    Not ready? Connect with Uber to receive future communications about opportunities and general information about specific areas of Uber that interest you.