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Server - Lobby Bar

at Starwood Capital Group

Posted: 9/17/2019
Job Status: Full Time
Job Reference #: *5F85A836030A0A59
Keywords: hotel

Job Description

Requisition Number

Server - Lobby Bar

Employment Type
Full Time

1 Hotel West Hollywood

West Hollywood


The Jeremy West Hollywood is turning over a new leaf, and 1 Hotel West Hollywood is sprouting soon. Nestled at the base of the Hollywood Hills, with sweeping views from Downtown to Santa Monica, 1 Hotel West Hollywood draws inspiration from the land, sea, and abundant sunshine of Southern California. In the heart of West Hollywood, a new stay is coming to LA. About 1 Hotels As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service.
As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. 1 Hotels launched in 2015 with the opening of exclusive properties in Miami’s South Beach and Manhattan’s Central Park. 1 Hotel Brooklyn Bridge, which opened in February 2017, is the first ground-up build, flagship property for 1 Hotels in Dumbo’s Brooklyn Bridge Park. All 1 Hotels properties are inspired by a simple idea: those that travel the world also care about it. 1 Hotels upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference. Additional information can be found at
Some benefits of working with us - Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for nature such as:
• Sustainable, beautiful and inspiring work environment
• Work life balance: Paid Time Off, Holidays
• Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
• Wellness is important - competitive healthcare benefits & delicious, healthy meals - which are free
• Financial security - 401(k)/retirement savings plan
• Career advancement, in-house training, education assistance.
The Server is primarily responsible for a variety of duties in the lobby including attentive food and beverage service to guests ensuring a calm atmosphere for guests to enjoy. Must have excellent communication and interpersonal skills and knowledge of food and wine preferred.
Essential Functions:
• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. Provide courteous, friendly and efficient service to all internal and external guests. Thank guests with genuine appreciation.
• Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach.
• Attend and participate in all required meetings.
• Collect and transport all supplies needed for the set-up of service including, but not limited to, silver, china, linen, glassware, condiments, etc. Put out place settings and arrange table placement.
• Transport all liquor, wine, beer, soda, juice, condiments, non-food items and glassware to the service area. Ice down wines and beverages for service.
• Prepare and set up tables, chairs, side stands, back-of-house areas, breaks, buffets, décor, carts, bars and stations to ensure execution of details for service. Prepare proper “mise-en-place” (i.e. food side duties included but not limited to slicing fruit or preparing garnishment for beverages or plates) for service.
• Communicate guest orders and additional meal requirements, allergies, dietary needs and special requests to the kitchen.
• Serve food & beverage in the appropriate sequence and in tune property standards so as to ensure consistency throughout service.
• Replenish beverages when necessary and check with guests to make sure they are satisfied.
• Ensure courses are cleared and tables are properly crumbed. Quickly remove dishes as guests finish.
• Respond to and fulfill any special service arrangements.
• Monitor tableware to ensure it is presented to guests including proper marking.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas practicing “clean as you go” while avoiding breaking and reporting all breakage incidents.
• Break down and remove any boxes and packaging used to unpack supplies and equipment related to service. Return any service carts used to transport supplies and equipment to proper location.
• Run food and beverage tabs for guests as well as accurately close these accounts out at the end of service.
• Tally consumption tabs accurately and record figures where appropriate.
• Bus tables by removing and separating tableware, dishes, glassware and flatware.
• Perform post service cleaning tasks and breakdown of service. Ensure all tables and chairs are set and the work area is clean and neat, returning all food and beverage items, condiments, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift and departing.
• Assist with room turns to complete the set up for special events including tables, chairs, etc.
• Maintain high standards of food product, portion control, presentation, service, supply quality, safety and cleanliness.
• Recognize and address potential intoxicated and/or disruptive guests by informing team leaders.
• Follow all cash handling procedures.
• Input real-time work orders in the system on any guest concerns during interaction. Convey with clarity in the system any and all guest opportunities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations
Physical Requirements:
•Walk and stand for an extended period of time through a full shift.
•Use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk or hear; and taste or smell.
•The employee frequently is required to walk and stoop, kneel or crouch.
•The employee must regularly lift and/or move up to 50 pounds.
•Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Skills/Knowledge Required:
•Clear fluent conversational English.
•Ability to read and interpret documents such as recipes, memos, safety rules, operating and maintenance instructions, and procedure manuals.
•Possess a positive attitude
•Ability to follow directions and work in a team environment.
•Maintain a flexible schedule to meet the needs of the hotel
•Ability to communicate with the guests and Team Members.