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General Manager 4 - Environmental Services / Custodial

at Sodexo

Posted: 9/22/2019
Job Reference #: 83289

Job Description

  • LocationUS-CA-LOS ANGELES
    System ID
    83289
    Category
    Environmental Services / Custodial
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

    Sodexo’s Health Care Division is seeking an Environmental / Custodial Services Health-Care General Manager 4 at St Vincent Medical Center in Los Angeles to oversee Environmental / Custodial Services day-to-day operations in the Los Angeles area. The facilities operate 24 hours a day, seven days a week with an hourly workforce speaking predominately Spanish. Relocation is not offered at this time.

    The ideal candidate for this position will be able to demonstrate in-depth technical knowledge of Sodexo's Environmental Services, and SRC operations in the Health-care / Hospital industry, Sodexo programs and systems (TRAKKAR, UOS, Gold Checks, etc) as well as customer and employee relationship skills. Strong project management, analytical, communications and computer (Excel, Word and Power-Point) skills are needed for this role in conjunction with a comprehensive understanding of Sodexo’s corporate and CARES cultures.

    The candidate must be/have:

    • Flexible and have the ability to work in a fast-paced environment.
    • Customer focused to enhance or improve the experience of the staff and patients.
    • Actively involved in Diversity Awareness.
    • Able to lead and strong communication skills.
    • Results and safety driven.
    • Strong financial acumen (budget process)
    • Experience in overseeing multiple locations
    • Prior high level ES GM required
    • Ability to succesfully drive HCAHPS scores and patient satisfaction to meet or exceed set target.
    • Bilingual is a plus but not required


    The “Hands-On” Manager (willing and able to work side by side w/ front line when needed) manager ensures consistency in day to day operational functions and ensures unit level, corporate, employee relations, safety, training, and unit operating systems compliance.

    Required: Good working knowledge of state & federal employment law; solid computer skills using Microsoft Word, Excel (able to create and work w/ formulas), and PowerPoint; good communication and presentation skills; detailed oriented; well organized; and strong operational & financial Acumen.

    Position Summary

    Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.
    Key Duties
    - Establishes safe work environment for clients/ customers/staff.
    - Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement
    - Fully implement and adhere to the Sodexo Clients for Life process
    - Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.
    - Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.
    - Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements
    - Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
    - Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.
    - Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions
    - Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership
    - Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree

    Basic Management Experience - 5 years

    Basic Functional Experience - 5 years


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.