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Community Health Worker -Dedicated Enroller, (SPA 2)

at Heluna Health

Posted: 10/7/2019
Job Status: Full Time
Job Reference #: 7322d723-b376-4cb5-9c1d-f3bf8e84f0ba
Keywords: hospital, health

Job Description

Starting Hourly Rate: $15.54 per hour

Work Locations:

SPA 2 - 14445 Olive View Drive, Sylmar, CA 91342

The Community Health Worker positions serve as the primary change agents of the Whole Person Care Program and are supported by and report directly to Licensed Clinical Social Workers. They are also an integral part of the Regional Coordination Center (RCC) Teams and support the regional implementation of WPC interventions across the eight (8) SPAs. They provide connections to direct services; care coordination and system navigation; coaching and social support; education about the health and social service system; advocacy; outreach; assessment; and capacity building for Medi-Cal beneficiaries who are members of six highly marginalized communities.

The CHW dedicated enroller conducts participant outreach and enrollment for the WPC - LA hospital-based programs. These programs seek to improve health outcomes for complex, vulnerable patients through care management and care coordination activities.

The dedicated enroller will provide initial contact for patients eligible for enrollment in our services. The enroller position will assist in screening and completion of intake assessments. With the collaboration with other CHWs on the team they may also initiate care plan development, develop care management strategies for enrolled participants and help create linkages for the various health and social needs of patients. The CHW will be dedicated to enrolling patients at the hospital setting (or other settings) and work with other CHWs on the team who will continue the case management of participant who has been enrolled. The dedicated enroller will mainly be working in the hospital setting including the ED and inpatient floors.

The CHW dedicated enroller conducts initial outreach to patients who may be eligible for our services. The enroller screens patients for eligibility, completes intake assessments, and documents outreach and enrollment activities. Through collaboration with other CHWs on the team, they may also initiate care plan development, develop care management strategies for enrolled patients and help create linkages for the various health and social needs of patients. The CHW is dedicated to enrolling patients at the hospital setting (or other settings) and works with other CHWs on the team who will continue case management for the enrolled patient. The dedicated enroller works primarily in the hospital setting, including the Emergency Department and inpatient floors.


  • Provide face-to-face in-reach and/or outreach to Medi-Cal beneficiaries who have been admitted to the hospital and have complex physical and behavioral health issues to support them to improve their health
  • Conduct initial hospital outreach to potential participants eligible for enrollment; discuss with participants and families the details of the care management interventions of the program.
  • Assumes responsibility and accountability for the direction, implementation and evaluation of program enrollment including program outreach and enrollment targets
  • Obtain participants consent for program participation
  • Establish a trusting and open relationship with participants
  • Complete all related data entry to the enrollment including tracking and monitoring of participant enrollment
  • Participate in interdisciplinary case conferences/team meetings to facilitate and encourage referrals from hospital teams.
  • Communicate with hospital staff (nurses, social workers, medical case workers, etc.) and direct supervisors regarding the outcome of outreach and enrollment activities
  • Work in conjunction with CHWs doing case management to transfer knowledge received during intake assessment, including medical needs and barriers identified; help coordinate initial care plan development at bedside as needed
  • Forge and nurture partnerships with hospital staff or other health team members to facilitate identification of referrals and broad support services to new clients
  • Enter and maintain electronic records, compile reports and complete other program documentation in a timely manner, including tracking of referrals and enrollments, and other administrative responsibilities as needed
  • Complete assignments and other duties as delegated in a competent and timely manner.
  • Assure that all WPC federal guidelines and criteria are met.
  • Other duties and responsibilities as directed



  • Communicate clearly, professionally and effectively with fellow CHWs, MCW’s, hospital staff, supervisors, and all site-specific colleagues.
  • Participate in team building efforts to promote positive interpersonal relationships with team members.
  • Attend relevant training as necessary to expand professionally and increase knowledge to successfully perform in the role.
  • May complete special projects specific to the function of the department.
  • Other duties as assigned within the scope of position expectations. 


  • Familiarity working with or navigating within the health and social services system, preferably as a result of lived experience.
  • Ability to build and maintain trusting relationships with potential clients, community stakeholders and health and social service providers.
  • Ability to work independently in a constantly changing environment
  • Personal strength, resilience, and stability to allow the CHW, with support of supervisor and work team, to face very challenging situations and avoid re-traumatization and vicarious trauma.
  • Demonstrates ability to carefully set priorities, meet deadlines, and schedule time efficiently.
  • Ability to accurately type and effectively operate a computer and use a variety of common software programs including Microsoft Office.
  • Ability to follow-up and follow-through with strong attention to detail.
  • Ability to work in a fast paced environment
  • Ability to work well and maintain professionalism under occasional times of stress and pressure.
  • Experience working with medically and socially complex individuals.
  • Demonstrates ability to follow oral and written instructions.
  • Demonstrates ability to work with other people through a cooperative effort.
  • Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community


A minimum of six months of full-time experience working with the public or with community groups performing duties such as interviewing clients or patients concerning health or social service matters, answering questions, and providing information about health, mental health, and social services to clients or patients -OR- Six months of experience at the level of the Los Angeles County class of Mental Health Peer Advocate, or LAC CHW


A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Other Skills, Knowledge, and Abilities

  • Experience in doing enrollment, intake, or eligibility screening is preferred
  • Successful clearance of the Live Scan process through Los Angeles County.
  • Successful clearance of the Medical Clearance process.
  • Bilingual  preferred.


Stand Frequently
Walk Frequently
Sit Frequently
Handling / Fingering Occasionally
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable

Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5 hrs/day)

General Office Setting, Indoors Temperature Controlled

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.