Neopost Inc.

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Customer Relations Representative - Temporary | Remote

at Neopost Inc.

Posted: 10/17/2019
Job Status: Contract/Temporary
Job Reference #: 5000536567606
Categories: Customer Service, Sales

Job Description

Customer Relations Representative - Temporary | Remote

Temporary Customer Relations Representative- Remote

Parcel Pending provides secure, on demand package management and storage solutions to multi-family housing communities, office buildings, universities, and more. We are a rapidly growing company that offers an exciting, fast-paced work environment, and we currently have an opportunity for a Customer Relations Representative. This is a remote position.

We are looking for people who are positive, supportive, self-starting, and work well in a team setting. Our call center operates 24/7, 365 days per year. If you are PASSIONATE about customer service, highly tech-savvy, LOVE solving problems as well as motivating and developing a team, this may be the perfect opportunity for you.


Essential Job Functions

  • Responsible for assisting residents regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team
  • Must be empathetic, compassionate and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff
  • Must have integrity with regard to time management, productivity, and team interactions
  • Must be highly organized and immediately responsive to team communications and meet deadlines
  • Must be well spoken and adept at written communications and be able to de-escalate tense situations
  • Thorough follow-up and documentation of customer and team interactions in Salesforce
  • Responsible for following process protocols
  • Perform other duties as required to support the success of Parcel Pending

General Requirements

  • 1+ years of previous customer service experience required
  • Remote experience greatly preferred
  • SalesForce CRM experience preferred
  • Must be able to complete 30 hours of in-house training over 1 week. Both Day/Night training available to accommodate working professionals.
  • At least 1 scheduled weekend day is required; availability both weekend days optimal
  • High School Diploma required
  • Minimum 18 years of age
  • Eligible to work in the United States
  • Passing Background check and Drug Screening are required for employment