Mosaic Hotel

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Mgr. Operations

at Mosaic Hotel

Posted: 9/17/2019
Job Reference #: 162027
Keywords: operations

Job Description

  • Work StateUS-TX-Irving
    Job ID
    Work City
    Position Type
    Regular Full-Time
    Work Zip
    Starting average hours per week
    37.5 +
  • Overview

    The Manager of Operations is responsible for the operational effectiveness of a program for our clients which may include sales and training, agency / promotional events and/or product demonstrations. Attend Client Pitches to demonstrate IT Technology and Project Manage enterprise Data Analytics solutions. Continuously monitor key performance metrics and indicators, as well as partner with program leadership and Shared Services Departments to improve performance and identify opportunities for continued improvement. This position will provide mentorship and career development to the Sr. Operations and Operations Coordinators reporting into this role.

    The incumbent(s) in this position should exhibit the following ACOSTA values:

    People Minded – Must show dignity and respect to all people
    Integrity – Must exemplify the highest degree of ethical behavior
    Results Oriented – Must show passion, pride and commitment to succeed
    Trust – Must be honest, sincere and confident
    Teamwork – Must build trusting relationships
    Innovation – Must progress through a combination of creativity, common sense and vision
    Balance – Must maintain an optimistic attitude and keep perspective on what is important in life


    Essential Functions of this Position (list in order of most important to least important):
    1. Own implementation and delivery of IT System Tools and cloud-based technology such as Alteryx, SQL, Power BI Analytics and Database Connections for Client data sets
    2. Provide direction and mentorship to the operations Sr Coordinators and Coordinators across all aspects of operations including program execution, reporting analytics, redeployment of assets, infield training, location management, implementation of innovation to the business, and IT solutions
    3. Oversee all client and field reporting and analyze weekly program results; utilize information to provide continued development of program results while cross managing GIS/Insights team delivery for blended data delivery
    4. Work with leaders and clients to develop and manage field and client performance measurement tools (scorecard, reports, key performance indicators, etc.) using advanced IT technology such as Alteryx and Power BI Analytics
    5. Manage data management systems, online set-up of surveys, scheduling, asset management, field staff eLearning modules, support event and production needs, ensuring all operational tasks are executed
    6. Lead technology product demonstrations presenting live to Clients both existing and new business pitches
    7. Support North America Mosaic programs managing to both countries unique needs while streamlining technology delivery of analytics via Power BI
    8. Project manage implementation of enterprise data analytics technology to increase margin and drive costs from the business
    9. Review shared services process in place to support the business to ensure timely processing of all operational functions, monitor any variances and work with staff to course correct
    10. Other duties as assigned.


    Minimum Education Requirements:
    • Bachelor’s in IT, Marketing or Supply Chain

    Experience Requirement (i.e. 5 yrs category mgmt or 3 yrs food brokerage):
    • 5-8 years of account management experience in a retail/merchandising/marketing environment OR any similar combination of education & experience
    • 1-3 years of supervisory/management experience
    • Experience implementing retail marketing programs within retail and Mass accounts
    • Outstanding organizational skills, attention to detail, and prioritization of tasks
    • Project management - multi-faceted complex modeling and process management
    • Proven ability participating in or leading process improvement initiatives.

    Knowledge, Skill and Ability Requirements (i.e. “plan-a-gram” software expertise, presentation skills):
    • Advanced Power BI Analytics and Alteryx/SQL data blending tools
    • Able to project manage and implement technical innovation initiatives to meet business objectives and timelines
    • Ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity
    • Superior interpersonal skills to work closely with other team members and the client
    • Must have previous data tracking, data reporting and analysis experience with strong use of Excel at an expert level; including working knowledge of simple and complex formulas, v-lookup, pivot tables
    • Ability to monitor full time staffing placements and make recommendations for future staffing placement on new or existing programs
    • Ability to resolve issues quickly and effectively communicate solutions to both internal and external teams
    • Excellent written communication, verbal communication and presentation skills
    • Professional attitude working in an office environment