Lowe's Home Improvement

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Customer Service Associate - Plumbing (PT)

at Lowe's Home Improvement

Posted: 12/5/2019
Job Status: Part Time
Job Reference #: 6496553

Job Description

Title - DO NOT EDIT
Customer Service Associate II

Department
LWS_STR_Plumbing

Location #
1030

Job Description

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need.  As a Customer Service Associate – Sales Floor, this means:

• Being friendly and professional, and engaging customers to help with project needs and answer questions.
• Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up.
• Engaging in safe work practices and encouraging others to do the same.

The Customer Service Associate – Sales Floor delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. Overall, most of this associate’s time is spent interacting with our customers and ensuring they receive the best possible shopping and project planning experience. 

What We're Looking For

• Hourly Part Time: Generally scheduled up to 25 hours per week,; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.

Preferred Qualifications

• Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 1 year of retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 1 year of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• 1 year of retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• 1 year of retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 1 year of experience in a customer service position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 1 year of experience working in any department at a Lowe's retail store.
• 1 year of supervisory experience in any field, including directing, evaluating, and coaching employees.



Job ID
1781205BR

Employment Type I
Regular

Line of Business
Store

Job Category
Store Operations

District
LWS_USA_Market - 1236

Employment Type II
Part time

Job Posting Title
Customer Service Associate - Plumbing (PT)

Zip Code
92801-1204

Location Name
Anaheim, CA

EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Location Address
1500 North Lemon Street

City
Anaheim

State
California