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Southern CA Regional Manager

at logisticare

Posted: 10/24/2017
Job Reference #: 5000267600606

Job Description

Job Title

Southern CA Regional Manager

Requisition Number


Job Description

We seek a full-time Regional Manager. The Regional Manager is responsible for daily management of the provider network within specific geographic area. Areas of responsibility include recruitment and daily management of provider network; complaint investigation and resolution; and outreach and education related to access and utilization of services. The Regional Manager will regularly interact with transportation providers, medical facility staff and members. This position will involve 50% travel throughout assigned region.

Provider Network Functions:

  • Manages provider network to ensure that performance criteria are met
  • Recruits and negotiates with provider network to meet budgeted costs
  • Investigates provider payment and billing issues
  • Over sight of provider files to make sure they meet all credential requirements and specifications
  • Regularly meets with transportation providers
  • Addresses issues and concerns raised by transportation providers
  • Performs vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards
  • Focuses investigations on appropriate assignment of level of service by LCI and/or facility, and potential fraud and abuse based on available billing and trip data

Stakeholder Relationships:

  • Develops on going relationship with facilities
  • Manages problem resolution and quality including complaint reports
  • Provides in-services to facilities, medical groups and members regarding our services and processes to promote positive relationships
  • Completes necessary reports related to assigned duties
  • Regularly meets with stakeholders to ensure we meet their expectations
  • Trains drivers using LCI-prescribed training curriculum.

Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.


  • BA/BS degree preferred in business, marketing or healthcare related field.


  • Requires demonstration of progressive management experience, preferably with transportation management, procurement, or customer service


  • Strong verbal, written and interpersonal communication skills
  • Must possess superior time management skills, people management skills, be self motivated, and ability to work independently
  • High level of technical competence to include proficiency with Microsoft Office Suite; advanced Excel skills a plus
  • Excellent problem solving skills: must be able to develop and implement action plans to address issues

Environmental and Working Conditions:

  • Ability to travel throughout assigned region
  • Approximately 50% of work time is conducted in office setting and approximately 50% will require travel

Physical and Mental Requirements:

  • Strong problem resolution skills
  • Must have a proactive approach to relationship building
  • Must be able to work independently and as a team member

LogistiCare is an Equal Opportunity Employer.

Work Location(s)

7441 Lincoln Way Suite 200, Garden Grove, California 92841

Full-Time/Part Time