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Customer Service Agent (Production)

at LoanMart

Posted: 10/1/2019
Job Status: Full Time
Job Reference #: 1210722
Keywords: phone

Job Description

  • Production/Underwriting
  • Van Nuys, CA, USA
  • DOE + Bonus Eligibility
  • Full Time

  A Customer Service Representative (Production Unit) at LoanMart is not merely a job, it is a career start.  You don't need to have experience; you do need to have great work habits, a get-it-done mentality, and accountability for your own success.

The faster you master this roll, the sooner you'll be ready for your next step in Underwriting, Credit, or Finance.  We'll teach you the business side of things- you need to be someone that...

  • Likes to and is good at talking to people...a lot of people...every day... all day.  You've got to have a phone persona that is professional, enjoyable, and motivates customers to provide information/documentation. 
  • Wants to get things done FAST and RIGHT the first time.  You'll follow up with customers and your team mates to move their loans along. 
  • Is meticulous- the data you collect and input and information you gather must be right, every time.
  • Brings an 'A' game- your team is counting on you so being laid-back about meeting goals just doesn't work.
  • Is efficient on PC's, Microsoft Outlook, Email
  • Bilingual (Spanish/English) preferred

Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you. 


SHIFT SCHEDULEMonday - Thursday 9:00am-6:00pm, Saturday - 8:00AM - 5:00PM (overtime may be required, as needed).

ABOUT THE PRODUCTION TEAM- The Production Department works with customers to assess how we can resolve their financial needs and then ushers them through the loan process to get them funded. The end goal is to provide a funding experience that is fast, easy, and enjoyable.

Employees enjoy a work environment that is informal, entrepreneurial, fun, exciting, and active. We keep things buzzing on the floor with contests, games and social gatherings. We offer affordable, top-shelf medical/dental/vision plans as well as a variety of supplemental benefits to fit your individual needs.