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Guest Services - Observatory Orange County

at Live Nation

Posted: 10/14/2019
Job Status: Part Time
Job Reference #: JR-22894
Categories: Government

Job Description

Job Summary:

The Role: 

As part of the Guest Services team, ushers are responsible for providing excellent guest services during all events. This includes greeting guests, providing information and directions, assisting with problems/issues, and controlling ticket access points throughout the venue. 


What You Need: 

  • At least one (1) year prior customer service experience, preferably in a theatre/entertainment venue environment 

  • Must be able to work holidays and weekend (Friday/Saturday/Sunday) events throughout the year   

  • Shift schedules vary, must be available to work from both day and night shifts if applicable 

  • Must be able to work 5:00pm-midnight during the week 

  • Must be able to stand for a minimum of 6 to 8-hour shifts, walk up and down stairs 

  • Friendly, outgoing, and presentable with the ability to think quickly in a fast-paced environment and communicate effectively 


What You’ll Do: 

  • Adapt to guest needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations 

  • Confer with customers to provide information about venue, events or services, or obtain details of complaints, and take actions as designated by department supervisors and manager  

  • Answer questions to help resolve guest concerns and complaints through analysis to determine the most effective resolution, referring unresolved customer grievances to designated Supervisor or Manager for further investigation 


Our Benefits: 

  • Competitive compensation and bonus plans 

  • Professional career development 

  • Additional benefits 


If the above description sounds like you and fits your background, apply online at to join the Live Nation Clubs and Theaters team today! 


Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. 


Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. 


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 


Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. 

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Posted 30+ Days Ago

Part time