Didi Hirsch

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Receptionist

at Didi Hirsch

Posted: 10/11/2019
Job Status: Full Time
Job Reference #: *A0F6AF1780510C64

Job Description

Requisition Number
19-0008

Post Date
9/23/2019

Title
Receptionist

Full Time/Part Time
Full Time

Division
Clinical

Pay Frequency
Semi-Monthly

City
Century City

State
CA

Description

Scope of Position

The Receptionist is responsible for providing general office and clerical support to a program/department, by receiving visitors and members, determining nature of their visit and notifying appropriate staff. Other responsibilities included answering and transferring telephone calls; representing the Agency to callers, members and visitors in a friendly, professional manner.

Essential Function

  • Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor’s identification when required.
  • Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed.
  • Records accurate phone messages including name, time of call, nature of business and person called upon.
  • Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel.
  • Ensures adequate coverage of the receptionist desk throughout the business day.
  • Maintains general reception area and work area in a clean and professional business manner.
  • Performs clerical duties which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications.
  • Sorts and distributes incoming mail; prepares outgoing mail including internal office mail, external mail, overnight services, delivery services and registered mail. Assures adequate funding on postage meter at all times
  • Creates, maintains and updates program/department files
  • Assists in the maintenance of office equipment including computers, telephone systems, copiers, fax machines and other types of office equipment; calls for service when necessary.
  • Maintains conference room schedule and sets up/prepares as needed.
  • Gathers and organizes data and prepares documents and reports for review as directed.Assists in the ordering and distribution of office supplies.
  • Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner.
  • Develops and maintains administrative and clerical skills through seminars, workshops or other forms of training/education.
  • Attends and actively participates in all team and staff meetings.


Requirements

Required Qualifications

  • 5 years receptionist experience in a customer service environment
  • Minimum 3 years of proven experience in the area of mental health services
  • Knowledge of business English, spelling, punctuation, and general office practices and procedures
  • Demonstrated customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff
  • Basic computer skills in Microsoft Office programs (Word, Excel, etc.)
  • Effective verbal communication skills - bi-lingual skills in Spanish/English preferred
  • Effective work organization skills and ability to work with minimal supervision
  • Basic math skills to calculate routine data.
  • Support the values and mission of Didi Hirsch as related to employment.
  • Know and comply with Agency policies and procedures.
  • Present ideas, information, and viewpoints clearly, both verbally and in writing.
  • Demonstrate commitment to team objectives and Didi Hirsch philosophies.
  • Adapt to changing needs by acquiring new skills and knowledge.
  • Mental Health experience required