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Lead Operations 1st Shift
at Deluxe Corporation
Position Description Overview
Workflow Coordinators actively lead across functional areas and are responsible for the overall workflow process. Monitor processes for prioritization of workflow and resources based on volume, client procedures and service levels to achieve performance objectives. Conduct problem solving and analysis to resolve day-to-day operational issues. Conduct process audits weekly to provide quality feedback and ensure compliance with procedures. Gather and input required operational statistics for reporting to management. Perform job routines in the operation as required to meet deadlines. Assist Operations Supervisor to communicate process changes and operational requirements to team and ensure they are implemented. Assist Operations Supervisor with coordination and evaluation of training for new hires/transfers and in developing departmental schedules. This Lead position will also need Computer skills to help support Wausau ImageRPS and LCU functions. Focused on file transmissions and reconcilement.
Lead a group by providing assistance with various operational activities. Provide guidance in troubleshooting problems. Resolve client issues and operational concerns and escalate as needed. Address quality and productivity issues. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.
Scope of Job
Under general supervision coordinates work of team members. Has access to confidential information. Assists in the training of team members.
Handles most questions and problems independently, including escalated issues. Make decisions regarding products meeting quality standards; the prioritization of work to meet contractual service level agreements; and the resolution of team conflicts.
What we Offer
- Competitive benefits package including: Medical, Dental, Vision, Wellness, 401k and tuition reimbursement
- Generous Paid Time Off (PTO): Policy includes up to 15 days per year plus 10 holidays
- Career advancement opportunities across all Deluxe organizations
Lead Operations 1st Shift
These positions require candidates to be flexible with scheduling as this is a 24/7 operation. The positions require flexibility to work overtime, weekends and/or holidays. The work schedule for this role is: M,T,W,F (06:00am-14:00pm) and Sat (07:00am-15:00pm)
- High school diploma or equivalent.
- Basic PC skills required.
- 1 to 2 years previous machine and/or production experience preferred.
- Ability to function effectively in a team environment which includes flexibility, professionalism, and a willingness to help others.
- Measurement of Effectiveness
- Quality Management
- Internal Controls
- Fraud Management
- Budget Management
- Contracts Management and Administration
Full Time/Part Time
Location of Position
Monterey Park, CA
Deluxe Corporation (NYSE: DLX) is a Trusted, Tech-Enabled Solutions Company (TM). A Fortune 1,000 company, our 100+ year history has earned us a nearly unparalleled client list, a footprint in seven countries, exciting market opportunities in the U.S., Canada, Europe, Australia and an emerging presence in Latin America.
Deluxe’s current client base includes 180 of the top 200 banks, airlines, hotels, telcos, auto manufacturers and healthcare organizations, along with nearly 4.8 million small business customers.
For our approximately 4,600 financial institution clients, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and checks.
Our small business and enterprise clients access Deluxe's wide range of solutions to run and market their business, including logo design, website design and hosting, email marketing, social media, search engine optimization, payroll services and customized checks and forms.
Headquartered in Shoreview (St. Paul), Minnesota, we employ roughly 6,000 employees, primarily across the United States and Canada, with nearly $2B in revenue generating approximately $500M in EBITDA. After a slew of acquisitions to evolve our product offering, Deluxe has delivered its highest sales growth rate since 1994 and has grown revenue eight consecutive years. Now positioning our future for organic growth, Deluxe is poised to be one of the most compelling transformation journeys in history.
Remote Work Location
Deluxe Corporation is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.