City of Beverly Hills

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Communications Dispatcher (Lateral Only)

at City of Beverly Hills

Posted: 11/24/2019
Job Status: Full Time
Job Reference #: 2063895

Job Description

Overall Job Objective

Job Summary


A signing bonus of up to 10% of the position's annual base salary may be offered to lateral hires only. 

Requirements for consideration as a Lateral Communications Dispatcher are:
  • Possession of a current California P.O.S.T. Dispatcher Certificate.
  • One year of experience working as a police communication dispatcher (experience must be within 2 years from the time of application).  

THE POSITION: The City of Beverly Hills is seeking a dynamic Lateral Communications Dispatcher to work in a fast-paced environment supporting police, fire, and emergency medical personnel to protect the lives and properties of people who live, visit, and work in the City of Beverly Hills. Communications Dispatchers perform responsible technical work dispatching law enforcement, fire rescue, medical calls and other equipment and personnel usually in response to emergency calls. Communications Dispatchers are often times the first point of contact in emergency situations.
IDEAL CANDIDATE: Exceptional communication skills are essential, as the Communications Dispatcher must remain calm, alert, and think clearly in stressful situations. Candidates for this position must possess good judgment and be able to multitask and prioritize needs. The ideal candidate has the skills and abilities to understand and carry out instructions and to operate various computer and communication equipment.
WORKING CONDITIONS: The incumbent will work in the Communication Dispatch center located in the Police Department with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, holidays, early work calls, and scheduled overtime.
POSITION & BENEFITS: This position is represented by the City's Safety Support Association (SS) and is covered by the negotiated terms and conditions of that Association's Memorandum of Understanding (MOU). The City provides a generous compensation and benefits package, below are some of the benefits provided to members of the Safety Support Association:
  • Health Insurance: The City provides $2,050/month towards health insurance medical, dental and optical insurances (with option of up to $475/month as taxable cash).   
  • Vacation Leave: 80 hours per year (first 4 years of service)
  • Sick Leave: 3.69 hours for each complete bi-weekly period
  • Holidays: Ten paid holidays per year, plus two Personal Holidays
  • Deferred Compensation: The City contributes $60 per month into a deferred compensation plan
  • Disability and Life Insurance:  Paid Long Term Disability and $75,000 Term Life Insurance
  • Retiree Medical Insurance: Contribution of $250.00 per month into a Retirement Health Savings account
  • Retirement: The City of Beverly Hills contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Candidates not currently employed by a CalPERS Agency or exceeding six months of separation from a CalPERS or reciprocal agency, the retirement formula is 2% at 62. For candidates that qualify as a "classic member" under CalPERS, the City's retirement formula as of December 31, 2012 was 2.5% at 55. All employees of the Safety Support Association contribute 8% towards retirement.   
SELECTION PROCESS: All applicants must submit clear, concise, and complete information regarding their qualifications for the position, including response to all supplemental questions. Resumes alone will not be accepted in lieu of the application or supplemental application materials.
The selection process may consist of some or all the following components:
  • Application review
  • Performance Exam (CritiCall)
  • Oral Interview

Major Duties

  • Maintains radio and mobile data computer contact with officers, firefighters, parking enforcement officers and traffic control officers in the field, acting as a lifeline by providing information and support and monitoring their safety.
  • Answers all calls to the City 911 number; coordinates emergency services; determines priorities; dispatches appropriate services in each situation; answers emergency and business lines; screens and routes calls; determines needs and dispatches personnel.
  • Receives information from and enters information into City, State, and Federal computers on stolen goods; missing and wanted persons; license plate information; etc. and relays information to police.
  • Logs all calls in appropriate log books, incident cards, or records messages; monitors all emergency bands 24 hours a day for any unusual occurrences and calls appropriate services when needed.
  • Maintains and changes all audio and visual logging equipment; reports malfunctioning equipment or equipment that is out of service.
  • Trains new employees; performs clerical duties including record keeping, filing, compiling reports and indexing; performs other duties as assigned.
  • Receives, identifies and accurately evaluates emergency and routine calls for police, fire and paramedic services, provides pre-arrival Emergency Medical Dispatch instructions and life saving directions over the telephone.
  • Uses established policies and procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial alternative course of action.
  • Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.

Minimum Qualifications

  • High School Diploma or equivalent.
  • A certificate of completion of a POST Public Safety Dispatcher course is preferred for lateral entry candidates only.
  • Typing Certificate to show ability to type at least 35 WPM.

Knowledge, Skills & Abilities

  • Knowledge of computer equipment and telephone equipment.
  • Knowledge of Police and Fire services code.
  • Knowledge of state penal codes and department policies and procedures.
  • Ability to type information into a computer aided dispatch system as it is being relayed over the radio.
  • Ability to speak clearly and quickly.
  • Ability to think clearly under stress and to respond quickly and accurately.
  • Knowledge of Justice Department Criminal Information System and FCC rules and regulations.
  • Ability to type 35 WPM.
  • Ability to control conversations, quickly gathering pertinent and relevant information.
  • Ability to hear multiple conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately.
  • Ability to anticipate needs and evaluate alternatives and contingencies.
  • Must be able to work various shifts (Day, Night, and Morning) as assigned, which may include weekends and holidays. Dispatchers work a 3/12 1/2 hour shift with one 10 hour shift every 4 weeks.