Bank of Hope

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Special Assets Officer I

at Bank of Hope

Posted: 9/30/2019
Job Status: Full Time
Job Reference #: 9bda3cad-137d-471d-97b1-16dcacccfb86

Job Description

Position Information

Job Title: Special Assets Officer I

Department: SAD

FLSA Status: Non Exempt

Reports to: SAD Team Leader II

Full/Part Time Status: Full-Time

Work Location: Los Angeles, CA

Travel Requirement: 10%



Minimum Education Level: Bachelor’s Degree

Combination of Experience and Education can meet the job requirements: Yes


Language Requirement

English:  Written: Intermediate   Verbal: Conversational

Korean: Written: Intermediate   Verbal: Conversational


Computer/Systems Knowledge Requirements

Microsoft Outlook: Intermediate

Microsoft Word: Intermediate 

Microsoft Excel: Intermediate 

Microsoft PowerPoint: Basic


Essential Duties and Responsibilities include the following.

  1. Proper record keeping of all relevant documents for all loans assigned.
  2. Communicate with all obligors, as well as all involved and interested third parties on an assigned loan as the primary contact for the Bank.
  3. Assess and analyze problems and causes of problems on loans at time of assignment through making timely business site visitations, interviewing obligors, reviewing loan files.
  4. Identify and report to appropriate channels any significant document discrepancies pertaining to loan and collateral.
  5. Collect and analyze relevant information for loan workout, collateral liquidation, and legal actions.
  6. Exercise prudent judgment in the care, preservation, and liquidation of collateral.
  7. Act and communicate in such manner to minimize liability for the Bank.
  8. Recommend and discuss workout and or liquidation strategies to minimize loss to the Bank and to maximize recovery.
  9. Initiate and monitor liquidation and legal actions carried out by outside professionals.
  10. Periodically and accurately report to the management as to the status of all assigned problem loans – i.e. monthly SAD Status Log, SAD Meeting Report, OREO Status Report, Classified Asset Report, Charge Off / Recovery Log, Charge Off Status Log, etc.
  11. Subject to final approval by the appropriate approving authority, negotiate with obligors, 3rd parties, buyers, vendors on terms and conditions.
  12. Assist in the supervision and training of Special Assets Officer.
  13. Comply with the Bank’s security program, including but not limited to:


o Review and comply with the End-User Computing Agreement

o Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.

o Be current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats.

o Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer.


Education, Experience, and Qualifications:

  1. Bachelor’s degree (BA) or equivalent from a 4 year college or university; related experience and/or training; or the equivalent combination of education and experience.
  2. Good oral communication skills; ability to define problems, collect data, establish facts, and draw conclusions.
  3. Able to comply with the Bank’s established loan policies and procedures.
  4. Comply with all guidelines, procedures and eligibility requirements
  5. Comply with regulatory requirements including Bank Secrecy Act- Anti Money Laundering, OFAC, US Patriot Act, Privacy Act and Community Reinvestment Act
  6. Previous experience a plus.



Communication skills:                                                                                                                                                                                                 

  1. Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  2. Ability to respond effectively to the most sensitive inquiries or customer complaints.


Reasoning Skills:

  1. Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. .


Computer Skills:

  1. Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.


Professional Skills:

  1. Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
  2. Ability to remain flexible in order to adapt to changes in the work environment.
  3. Ability to study and apply new information.
  4. Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
  5. Ability to work accurately with close attention to detail.
  6. Ability to maintain confidentiality of sensitive information.
  7. Ability to work with co-workers, customers, and outside agencies professionally and tactfully.
  8. Possess a work ethic that includes neatness, punctuality, and accuracy.
  9. Exhibit a professional, businesslike appearance and demeanor.
  10. Ability to travel on short notice.
  11. Drive long distances.


Physical Demands


Under 10 lbs: Constant (Over 66% of the time)

11-20 lbs: Frequent (34% - 66% of the time)

21-50 lbs: Occasional (1%-33% of the time)                                                                                                                    


Under 10 lbs: Occasional (1%-33% of the time)

11-20 lbs: Occasional (1%-33% of the time)

21-50 lbs: Occasional (1%-33% of the time)

51-100 lbs: Occasional (1%-33% of the time)


Reach over shoulder: Rarely (Less than 1 hour per week)

Reach over head: Rarely (Less than 1 hour per week)                                                                                                       

Reach outward: Rarely (Less than 1 hour per week)

Crawl: Rarely (Less than 1 hour per week)

Kneel: Rarely (Less than 1 hour per week)

Squat: Rarely (Less than 1 hour per week)

Sit: Constant (Over 66% of the time)

Walk-Normal Surfaces: Constant (Over 66% of the time)

Walk-Uneven Surfaces: Rarely (Less than 1 hour per week)

Walk-Slippery Surfaces: Rarely (Less than 1 hour per week)                                                                                                

Stand: Frequent (34% - 66% of the time)

Bend: Frequent (34% - 66% of the time)


Auto Transfer: Occasional (1%-33% of the time)

Standard Trans: Rarely (Less than 1 hour per week)


Keyboard/Ten Key: Constant (Over 66% of the time)

Fingering (fine dexterity): Constant (Over 66% of the time)

Handling (grasping, holding): Constant (Over 66% of the time)

Repetitive Motion – Hands: Rarely (Less than 1 hour per week)

Repetitive Motion – Feet: Rarely (Less than 1 hour per week)