Bank of Hope

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Operational Risk Officer

at Bank of Hope

Posted: 11/9/2019
Job Status: Full Time
Job Reference #: 26de0926-ceb2-498e-8545-fa7bf72fb31d

Job Description

Position Information

Job Title: Operational Risk Officer

Department: Risk/Compliance/BSA

FLSA Status: Exempt

Reports to: Deputy Operational Risk Manager

Full/Part Time Status: Full-Time

Work Location: Los Angeles, CA

Travel Requirement: 0-10%


Education & Experience

Minimum Education Level: Bachelor’s Degree

Minimum Years of Experience: 5 years

Combination of Experience and Education can meet the job requirements: Yes


Language Requirement

English: Written: Advanced   Verbal: Fluent


Computer/Systems Knowledge Requirements

Microsoft Outlook: Intermediate

Microsoft Word: Intermediate

Microsoft Excel: Intermediate

Microsoft PowerPoint: Intermediate

Microsoft Visio: Intermediate


Responsibilities & Duties

Facilitate Operational Risk Committee (ORC)

·         Assisting ORM Manager to facilitate Operational Risk Committee process coordinating with each risk owner

·         Coordinate with Enterprise Risk Management team to prepare consolidated enterprise risk management monitoring dashboard

·         Serve as the assistant management liaison for appointed Operational Risk Committee

Facilitate Risk and Control Self Assessment (RCSA) documentation

·         Execute RCSA methodology and documentation standards for all operational risk categories

·         Review and challenge risk and control assessments completed by the business lines

·         Train and facilitate risk owners to properly conduct and document RCSA process.

·         Provide guidance to the risk owners regarding identifying risks, measurement of risk impacts and identifying effective control process.

·         Maintain and update RCSA documents periodically

·         Perform additional risk oversight and assessment activities including, but not limited to operational loss data validation, control testing and validation, root cause analysis of significant fraud and other risk events, preparation of management reports, issues management, and targeted risk and control assessments

·         Conduct process mapping training

·         Coordinate and build process mapping with business lines

·         Work with others in Operational Risk Management to ensure that risk management programs and requirements are addressing the needs of the various business lines.

·         Assist Deputy Operational Risk Manager in preparing RCSA summary document to be presented to the Operational Risk Committee (ORC), Enterprise Risk Management Committee (ERMC) and Board Risk Committee (BRC), including overarching risk exposure and control integrity of the entire organization

·         Prepare periodic operational risk monitoring and dashboard reports to the ORM Officer and the Chief Risk Officer

Implement operational risk control and monitoring program

·         Maintain a central library of risk policies for applicable risk category

·         Works with the line of business to develop relevant and measurable key risk indicators

·         Maintain risk and control register and taxonomy

·         Facilitate risk owners to develop risk monitoring reports to measure effectiveness of control environment

·         Train and facilitate risk owners to identify key preventive controls and detective controls to be periodically tested and monitored by them or by the independent third party

·         Assist Deputy Operational Risk Manager in developing a cohesive operational risk training program

·         Assess additional training needs and evaluate available resources.

·         Performs specific projects, risk and control gap analysis, and additional duties and responsibilities as required.


Job Qualifications/Requirements

·         Required: Bachelor’s degree in Accounting, Business Administration, Finance, or related equivalent experience.

·         Required: 5 years of experience in risk management, operations, project management, analytics, audit or a related role for a large-scale business, preferably in the banking industry.

·         Required: Knowledge of risk and control concepts.

·         Required: Ability to analyze qualitative and quantitative data and provide summary reports and recommendations.

·         Required: Direct experience with the executive management, regulators, auditors, consultants in the industry.

·         Required: Ability to review and analyze process maps.

·         Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.

·         Required: Strong interpersonal skills / ability to develop relationships with business lines, internal audit and external auditors.

·         Required: Ability to influence business partners in addressing control issues and business practices.

·         Required: Ability to ask the “right” questions without having extensive knowledge in a business area.

·         Required: Ability to respond effectively to the most sensitive inquiries or regulatory inquires.

·         Required: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.

·         Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.  

·         Required: Ability to interpret an extensive variety of technical instructions in operational process.

·         Required: Ability to work with concepts independently.  

·         Required: Comprehensive knowledge of bank products, processes and market practices that adopted and utilized by over $10 billion in assets.

·         Required: Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.

·         Required: Organizational ability with strong supervisory and management skills.

·         Required: Ability to remain flexible to adapt to changes in the work environment.

·         Required: Ability to study and apply new information.

·         Required: Strong team player.

·         Required: Strong organizational and prioritizing skills.

·         Required: Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.

·         Required: Ability to lead without direct authority.

·         Required: Ability to handle a variety of projects simultaneously.

·         Required: Ability to work accurately with close attention to detail.

·         Required: Ability to maintain confidentiality of sensitive information.

·         Required: Ability to work with co-workers, customers, and outside agencies professionally and tactfully.

·         Required: Possess a work ethic that includes neatness, punctuality, and accuracy.

·         Required: Exhibit a professional, businesslike appearance and demeanor.

·         Required: All managers and supervisors are responsible to comply with and enforce the End-user Computing Agreement. They are also responsible for establishing controls that incorporate:

o Segregation of duties and appropriate supervision

o Transaction reconciliation

o Review and clearing of exception items and conditions

o Review of regularly occurring functions and reports

o Reporting of discrepancies or differences in operating functions or generated reports

o Protection and security of equipment, software and confidential data

o Maintaining adequate environmental controls

o Monitoring and maintaining control over the use of laptop computers

·         Required: They are also responsible for:

o Adequate staff training on the appropriate use of systems, handling of diskettes and     media, security policies and protection of confidential information.

o Periodic review of adherence to established security controls

o Reporting security deficiencies to the Information Security Officer

o Protection of confidential information and records

o Ensuring that all critical data is saved on the default server drives assigned to each user for automated backup


Physical Demands


Under 10 lbs: Frequent (34% - 66% of the time)

11-20 lbs: Occasional (1%-33% of the time)                                                                                                                   


Under 10 lbs: Frequent (34% - 66% of the time)

11-20 lbs: Occasional (1%-33% of the time)


Reach over shoulder: Occasional (1%-33% of the time)

Reach over head: Rarely (Less than 1 hour per week)                                                                                                       

Reach outward: Rarely (Less than 1 hour per week)

Crawl: Rarely (Less than 1 hour per week)

Kneel: Occasional (1%-33% of the time)

Squat: Occasional (1%-33% of the time)

Sit: Constant (Over 66% of the time)

Walk-Normal Surfaces: Frequent (34% - 66% of the time)

Walk-Uneven Surfaces: Rarely (Less than 1 hour per week)

Walk-Slippery Surfaces: Rarely (Less than 1 hour per week)

Stand: Occasional (1%-33% of the time)

Bend: Occasional (1%-33% of the time)


Auto Transfer: Occasional (1%-33% of the time)


Keyboard/Ten Key: Frequent (34% - 66% of the time)

Fingering (fine dexterity): Occasional (1%-33% of the time)

Handling (grasping, holding): Occasional (1%-33% of the time)

Repetitive Motion – Hands: Occasional (1%-33% of the time)

Repetitive Motion – Feet: Rarely (Less than 1 hour per week)