ARS National Services, Inc.

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Call Center Account Representative

at ARS National Services, Inc.

Posted: 10/1/2019
Job Status: Full Time
Job Reference #: 26abbbfa-f6d2-45f4-829d-edfa69492731

Job Description

Call Center Representative 
Job Status: Full-time
Industry: Call-center / Collections / Sales / Customer Service

Start Date: November 4th, 2019

ARS National Is Hiring in our Rancho Cucamonga site. ARS is a leader in the collection industry with over 20 years in business and continued growth. Currently we are looking for motivated, eager, driven individuals to join our fast-paced call center as an Account Representative. If you enjoy talking to people, using exceptional customer service skills and have a knack for problem solving then ARS is the place for you!

In return for your hard work and excellent service you will enjoy:

  • Medical and Dental insurance 
  • Opportunity for performance based monthly bonuses!
  • 401k Plan!
  • Opportunities for growth and development 
  • Recognition for individual achievements 
  • Progressive employee well-being program 
  • Paid Holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
  • And much more! 

Requirements for the role:

  • Ability to problem solve, think critically, and create solutions 
  • Strong individual drive, competitive nature, and excellent communication skills
  • Proficiency with Windows and moderate typing skills 
  • Stable Work History
  • Ability to pass a criminal background check along with a drug screen 
  • Must have a high school diploma or GED
  • No prior call center or collections experience is required
  • Ability to work base schedule of Monday-Friday (8:30am-5:30pm), one evening shift per week (10:00am-7:00pm) and one Saturday per month.

Duties and Responsibilities:

  • Handle a vast majority of calls directly related to delinquent pre-charged off accounts or post charge off accounts.
  • Determine the reason for delinquency to secure payment while building rapport with the customer.
  • Negotiate for top dollar in a timely manner and meet daily, weekly, and monthly collection standard goals.
  • Educate customers on account terms and alternate payment programs and methods.
  • Update client records with new information, dispositions, and any other relevant notes about the account.
  • Ability to work in a fast-paced environment dialing 300 numbers per day.

Apply now for an opportunity to start your new career right before the holidays!