ABM Industries Inc
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at ABM Industries Inc
The Shuttle Manager supervises and coordinates the work of the shuttle drivers and ensures compliance with company policy and DOT regulations.
Responsible for the training and success of the customer service provided by all Shuttle drivers and supervisors.
Responsible for the accuracy of all financial expense reports due to owner.
Responsible for all aspects of shuttle and tenant relations.
Responsible for all customer and shuttles claims management.
Plan and implement an efficient maintenance program for the shuttle operations.
Conduct regular safety inspections and employee safety training.
Manage all employee concerns, payroll, disputes, disciplinary action, and schedule employees.
Maintain DOT database and compliance for all shuttle drivers
Achieve operational performance and service goals.
Provide assistance to front-line employees in performing functional tasks.
Interpret policies, procedures
Ensure shift schedules are complete in advance.
Ensure all call offs are covered.
Manage daily schedules, including employee breaks and meal periods
Accommodate increased/decreased client staffing requests.
Maintain communication with Managers to monitor and maintain optimum staffing levels.
Conduct Driver Safety audits.
Work with Safety Manager to ensure the safety, security and quality of the operation.
Set positive, professional examples for the workforce.
Ensure front-line employee compliance with all safety, security and compliance and quality standards and procedures established by the Company, Client and Regulatory Agencies.
Establish and maintain effective communication and working relationships with passengers, co-workers, dispatchers, supervisors, managers, clients, etc.
Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and Regulatory Authorities.
Perform other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Bachelor’s Degree is preferred but not required. A minimum of three (3) years’ experience as shuttle driver and prior management experience is required. Must have valid Class B license with passenger endorsements.
Must have knowledge of MS Office Applications including Word, Excel, Outlook and PowerPoint.
Must have excellent verbal and written communication skills.
Able to work well in a customer focused team environment.
Excellent customer service, employee relations and good tenant/customer interaction skills.
Proven ability to work with a variety of staff and management.