Job: District Loss Prevention Manager - DLPM

With stores in Arizona, California, Nevada and Utah, Sport Chalet is renowned for providing a level of service that is unparalleled in the retail sporting goods industry. With seventeen specialty shops all under one roof, our full array of products and services will thrill any sports enthusiast. Our dynamic team strives to enhance the customers shopping experience, and is driven not to be the biggest, but the BEST!

As a District Loss Prevention Manager, you will work hand-in-hand with the Loss Prevention Agents and Store Management teams in your assigned district to oversee investigative, operational audit and training operations in an effort to reduce inventory shortage, increase the overall profitability of your assigned stores and minimize business risks. You will also be responsible for reducing and controlling all losses related to inventory shortage, risk management & store security.

Responsibilities:

Under the direction of your Regional Manager, assist with the formal and informal training and development of all levels of store personnel. Training should include every aspect of loss prevention, store security and risk management, including shrink reduction, safety awareness and inventory preparation.

Conduct a variety of training clinics, including, but not limited to New Hire Orientations, Fraud Prevention and Risk Management.

New Store Openings – Provides and/or coordinates training for store staff on Loss Prevention & Safety programs, physical security and shortage controls before and after the store is opened.

Actively coordinate and participate in Loss Prevention, Shortage Control, Safety Awareness and Operational Audit Programs within your assigned District.

Assist store Loss Prevention Agents in detecting and resolving incidents of internal and external theft, such as shoplifting, check/credit fraud, sweet-hearting, refund fraud, etc. in a multi store environment.

Utilize all retail systems (SAP, Aspect, APIS, SOP, etc.) to uncover and develop solutions to operational deficiencies.

Maintain a constant and positive Loss Prevention presence in our Stores.

Maintain accurate Loss Prevention records and submit required reports in a timely manner to all appropriate parties.

Monitor compliance with standard operating procedures on all policies pertaining to Loss Prevention, Store Security and Risk Management.

Monitor all physical security controls including; alarm systems, closed circuit television, electronic article surveillance, sensor tag compliance, etc.

Follow up on all customer accidents occurring within your District and, when necessary, investigate associate accidents in order to resolve and prevent recurrence.

Communicate with store management and associates on all Departmental issues in order to assist them in their understanding of Loss Prevention.

Maintain good relations with the local law enforcement agencies in order to obtain assistance when necessary.

Solicits and provides feedback on all Loss Prevention and Safety programs to ensure effectiveness and return on investment.

Bachelors degree preferred

2 + years management experience as a District or Regional Loss Prevention Manager

Knowledge of progressive Loss Prevention methods and shrink strategies

Ability to effectively manage and develop a remote team of field agents

Thorough understanding of retail operations

Strong investigative and interviewing skills

Effective communications skills – both written and verbal.

Position does require weekly travel throughout district

Must have Drivers License, vehicle insurance and reliable transportation