Job: Retail Sales - MBA, Personal Shopper - FT: Macy's Victoria Gardens (Rancho Cucamonga)

Overview:


As a Personal Shopper at Macy's, your opportunities are endless. While demonstrating excellent customer service skills, your duties are; meeting and exceeding selling and express credit expectations, developing a regular clientele, providing product knowledge to our customers and working as a part of a team to meet individual department and store objectives.



Key Accountabilities:

Shortage control and compliance procedures
Sharing equally in responsibilities of the department as customer traffic allows
Daily utilization of the MBA on-line clientele system including client development productivity and appointment volume standards
Sales productivity: maintain a maximum return rate of 17% or lower with a minimum average of 3 units per transaction in addition to maintaining an average sales check of %24125-%24250.
Maximize appointment business with sales of better goods at regular prices throughout the store.
Communicate merchandise content concerns to Store Management and Planners in order to assertively drive business
Follow up with customer issues
Open a minimum of 2 Macy's Credit Accounts per week
Attend vendor training seminars
Serve as a selling and customer service role model for the entire store
Maintain E-mail, keeping up to date with communications and responding as needed. Complete and forward all assigned paperwork in an acurate and timely maner

Skills Summary:


Sales driven
Organized
Effective communicator
Goal oriented
Excellent people skills
Excellent follow through To be a successful Personal Shopper, strong interpersonal and communication skills are needed.
Excellent customer service and product knowledge are key.


Being a team player is part of Macy's culture and an absolute must to overall success.


The position of Personal Shopper at Macy's is about growth, challenges, and opportunities!


Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.