Job: BPM Program Manager

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Jobing Description

Role Expectations:

• Works with Business leaders, BPM Center of excellence and IT teams to conceive, design and implement strategic BPM programs in support of business goals and strategies.


• Responsible for providing thought leadership and roadmap on multi-phased BPM program implementation, scope definition, process analysis and design, solution architecture and BPM methodology implementation leading to realization of business benefits.


• Lead BPM programs from end to end as single point of delivery ownership


• Key activities :

1. Analysis, design and documentation of business processes ( as-is and to-be)

2. Requirements documentation and sign off, lead technology prototyping

3. Define BPM program roadmap, phases and deliverables in line with business benefits

4. Define and maintains metrics for process efficiency , Cost - benefit analysis for the project and tracking of business benefits through the program lifecycle

5. Define and manage Project Plans, Tasks, Schedules, Scope, Timelines and Deliverables

6. Plan and implement change management and organization design as needed

7. Management of risks and issues for project

8. Provide updates and reports on project progress and resolution of issues to business stakeholders

9. Manage project budget, and resources as required

10. Plan and implement user enablement and application rollout across sites and user groups

• KRA's : On-time, on-budget and On-quality project delivery

Skills / Requirements

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  Extensive Project Management experience across the full life cycle
  


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  Experience managing applications implementation projects
  


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  Exposure to a variety of methodologies, including: Agile (Scrum) and Six Sigma is desired
  


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  PMP certification is a plus
  


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  5+ years in BPM space handling roles covering the responsibilities laid out above with demonstrated experience in delivering BPM programs involving at least one of the key BPM technologies such as Pegasystems, Lombardi, Savvion, Tibco or IBM.
  


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  5+ years experience operating in an architect or technical leadership role on large BPM programs.
  


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  3+ years experience in design and implementation of BPM solutions covering leadership role in technology solution , architecture and design in at least one PURE-PLAY BPM technology such as Pegasystems /Savvion/Lombardi/Tibco iprocess/etc.
  


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  Excellent communication, presentation and facilitation skills.
  


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  Healthcare Industry experience is a must
  


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  Bachelors or masters degree in engineering, computer science, statistics or similar discipline, or an equivalent combination of education and experience.
  
  

UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus:

UnitedHealthcare Employer & Individual works with individuals, small businesses and large multi-site employers to provide innovative, affordable benefits services.

UnitedHealthcare Medicare & Retirement is focused on serving Americans over the age of 50. It is the largest business dedicated to meeting the growing health and well-being needs of aging individuals in the nation, serving one in five Medicare beneficiaries through a comprehensive and diversified array of products and services through four industry-leading businesses.

UnitedHealthcare Community & State provides high-quality, personalized, public-sector health care programs that help local government agencies improve health outcomes for millions of children and low-income and disabled individuals at an affordable cost.

Together, we're removing the barriers that keep people from receiving the kind of quality health care that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.

Come grow and thrive in our culture of innovation and ideas. Because there is no opportunity greater than the quest to help people live healthier lives.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.