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Blog Post: You Can't Give What You Don't Already Have


posted Wednesday, April 2, 2008 10:03 AM

  Martha I. Finney, president and CEO of Engagement Journeys, LLC, helps companies improve their performance through the passion of their people. This article is based on some of the principles in her new book, The Truth About Getting the Best From People, which is now available in bookstores and on Amazon.com. Email her at martha@engagementjourneys.com

  The good news is: Smart companies recognize the important of employee engagement no matter how the economy is doing.  The bad news is: As the economy worsens, engagement will rest heavily on the shoulders of HR. This becomes really bad news if you’ve got the short end of the engagement stick yourself. Are you feeling that same level of engagement you’re expected to provide your people? If companies aren’t assuming responsibility for your needs as an employee, you’re not a catalyst for high-performing, engaged cultures. Instead you become the scapegoat for the failures of your senior management who may want the benefits of engagement but not the hard work that goes into it. If you’re not engaged yourself, you can’t inspire your employees to their full potential and emotional dedication to their work.

 Companies that measure engagement rely on a certain set of characteristics that describe the ideal experience their employees have on the job. Some start with an off-the-shelf product, such as Gallup’s Q12 questionnaire. Others evolve their own custom list, usually with the help of consultants who specialize in engagement and surveys. No matter what the list is or how it’s specifically worded, the items most commonly reflect some or all of the following sentiments:

  • My company’s values are similar to mine.
  • I believe in my company’s future.
  • I see how my job serves the company’s big picture mission.
  • I have what I need to get my job done.
  • I have faith that the company can adapt to market changes.
  • If I’m offered a comparable job at comparable pay, I’d choose to stay here.
  • I’d recommend this company to all my friends.
  • I happily go above and beyond the call of duty in my work.
  • I know my boss cares about me, the work I do and my professional future.

    If your company performs an annual survey to measure employee engagement, those statements probably look at least somewhat familiar to you. But as an engaged leader of engaged employees, you have an additional set of needs and variables. Even though you may not see these statements on the survey, how would you answer them?

  • My company gets the importance of HR and I feel appreciated in the work I do.
  • My senior leadership stands by me, even when I have to make a tough people decision.
  • My boss wholeheartedly believes in the mission of the company and how our department serves it.
  • I have all the resources I need to attract and retain top talent.
  • I respect and trust my boss.
  • My boss respects and trusts me.
  • My supervisor gives me the training I need to be a better people leader.
  • My leadership knows that I’m trying hard and recognizes my efforts to improve.
  • I believe in what I do.

    As a people leader, you deserve to experience all the same engagement characteristics that your people do – and then some. You need the confidence and respect of all your coworkers – throughout the org chart – to do your job brilliantly. Performance will improve all around. And that, as a people leader, is one of your chief responsibilities.


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    Martha Finney

     

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    I am the co-author of the book, Unlock the Hidden Job Market: 6 Steps to a Successful Job Search When Times are Tough. Follow me on Twitter: marthafinney

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